Frequently Asked Questions
Find answers to common questions about our services, ebook, payment, and delivery. Can't find what you're looking for? Contact us anytime.
Services
What services do you offer?
We offer professional ghostwriting, one-on-one mentoring, comprehensive editing services, and online courses. Each service is designed to help you at different stages of your writing journey, from concept to publication.
How long does the ghostwriting process take?
The timeline varies based on project scope and complexity. A typical full-length book (60,000-80,000 words) takes 3-6 months. We'll provide a detailed timeline during our initial consultation based on your specific needs.
Do you offer refunds on services?
We stand behind the quality of our work. If you're not satisfied with our services, please contact us within 30 days to discuss your concerns. We'll work with you to make it right or provide a refund based on the circumstances.
Can I choose my own editor or ghostwriter?
Yes! We match you with a professional based on your genre and style preferences. You'll have the opportunity to review their background and request a different match if needed.
Ebook
What format is the ebook in?
The "Write. Publish. Thrive." ebook is delivered as a PDF file, which can be read on any device including computers, tablets, and smartphones. The 347-page book is fully formatted with clickable table of contents for easy navigation.
What topics does the ebook cover?
The ebook covers the complete author journey: finding your unique voice, developing compelling stories, publishing strategies (traditional and self-publishing), book marketing, building an author platform, and creating sustainable income from your writing.
Is the ebook suitable for beginners?
Absolutely! The book is designed for authors at all levels. Whether you're writing your first book or looking to take your career to the next level, you'll find actionable strategies and insights tailored to your stage.
Can I share the ebook with others?
The ebook is for personal use only. Sharing or distributing copies violates copyright. If you know someone who would benefit, please direct them to our website to purchase their own copy.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure Stripe payment processor. All transactions are encrypted and secure.
Is my payment information secure?
Yes! We use Stripe, a industry-leading payment processor trusted by millions of businesses worldwide. We never store your credit card information on our servers. All payment data is encrypted and PCI-compliant.
Will I receive a receipt?
Yes! You'll receive an email receipt immediately after purchase with your order details and payment confirmation. You can also access all your receipts anytime from your customer account page.
Do you offer payment plans for services?
Yes! For our ghostwriting and mentoring services, we offer flexible payment plans. Contact us to discuss options that work with your budget.
Delivery
How quickly will I receive the ebook?
Instantly! After your payment is processed, you'll receive an email with a Google Drive download link within minutes. You can also access the download link from your order confirmation page and customer account.
What if I don't receive the download email?
First, check your spam/junk folder. If you still can't find it, log into your customer account at any time to re-download the ebook. If you need further assistance, contact our support team.
Can I download the ebook multiple times?
Yes! Your purchase includes unlimited downloads. Access your customer account anytime to re-download the ebook if you need it on a different device or if you lose the original file.
How do I access my customer account?
After your first purchase, you'll receive login credentials via email. Visit the "My Account" page to view your order history, download your ebook, access receipts, and download our free writing app.
Still Have Questions?
We're here to help! Reach out to our support team and we'll get back to you within 24 hours.
Contact Support